Refund policy

 

Refund & Returns Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

Coffee products: Coffee is a fresh, consumable product and is roasted to order, so once an order has been placed and triggered for fulfilment, we're unable to amend, cancel, or accept returns on it — including sealed, unopened bags. This applies even within the 30-day window, as roasted coffee cannot be returned to stock.

Subscriptions: The same applies to recurring subscriptions. We send a reminder email approximately 3 days before each scheduled renewal, with quick links to pause, skip, delay, amend, or cancel your upcoming order. Any changes must be made before the deadline stated in that email. Once payment has been processed and the order has entered fulfilment, it cannot be amended, cancelled, or returned — regardless of whether the reminder email was received, opened, or actioned. It is your responsibility to keep your account email address up to date and to check that reminder emails are not filtered to spam or junk.

To start a return on an eligible item, contact us at orders@tradingpostcoffee.co.uk.

Damages and issues: Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so we can evaluate the issue and make it right.

Exceptions / non-returnable items: In addition to coffee, certain other items cannot be returned, including perishable goods (such as food, flowers, or plants), hazardous materials, flammable liquids, or gases, sale items, and gift cards. Please get in touch if you have questions about your specific item.

Exchanges: The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds: We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.